Contact Us
Got a question about how we review casinos, spotted something that needs updating, or want to flag your own experience with a PayID-friendly casino site? We'd like to hear from you. This page explains the best way to reach us and what to expect once you do.
How to reach the team
The quickest way to contact Aussie Online Casinos is by email at [email protected]. Send us as much detail as you can — the casino name, the page you're referring to, and what you'd like us to look into — so we can respond properly the first time rather than going back and forth. We generally reply within 48 hours, though busy periods (such as around major promotions) can occasionally push that out a little.
We're a comparison and review site, not a casino operator, so we can't process deposits, withdrawals, verification documents or bonus claims on anyone's behalf. Those requests need to go directly to the casino's own support team, who will be listed on their site along with their operating hours and contact channels.
What we can actually help with
- Corrections or updates to information in our reviews, such as a bonus offer, wagering requirement or payment method that has changed
- Feedback on your own experience with a casino featured on our site, including PayID deposits, pokies, table games or live dealer play
- Questions about how we rank and compare operators, including our approach to licensing, bonuses and banking options
- General enquiries about the site, its content or how to use our comparisons
If your enquiry is about a dispute with a casino — a delayed withdrawal, a bonus term you feel was unclear, or an account issue — we're not able to intervene directly, but hearing about it does help us keep our reviews honest and current. For anything related to gambling habits, spending limits or wanting a break from online casinos, our Responsible Gambling page has practical tools and Australian support services worth reading first.
Before you get in touch
A few common questions are already answered elsewhere on the site, so you might find what you need faster there:
- For details on who we are and how the site is put together, see About Us
- For the rules that govern use of this site, see our Terms and Conditions
Checking these first can save you a wait, but if your question isn't covered, don't hesitate to email us anyway.
Keeping our reviews accurate
Online casinos update their bonus terms, payment options and licensing details fairly often, and we rely partly on reader feedback to catch changes before they slip through. If you've noticed a PayID processing time, a wagering requirement or a maximum cashout figure that no longer matches what's on a casino's own site, let us know which offer and which operator it relates to. We'll look into it and update the page where needed.
A quick note before you write in
Please don't send account passwords, ID documents, bank details or other sensitive personal information by email — none of that is something we need or should hold. If your message concerns a specific transaction or account, keep the details general and direct the sensitive parts to the casino operator itself.